Kerala Vacations Ltd has a Total Payment Protection Policy (TOPP). In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 and the Civil Aviation (Air Travel Organiser's Licensing) Regulations 1995 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers' prepayments in the unlikely event of our financial failure and paid in respect of:
flight inclusive packages commencing and returning to the UK
non-flight inclusive packages commencing and returning to the UK
flight inclusive packages, where the initial flight from your home country, which is outside of the UK, was included in the package price of the holiday
the ground handling aspects of packages where the customer is responsible for arranging travel to the destination
offered on this website (subject to the terms of the insurance policy), for:
a refund of such prepayments if customers have not yet travelled, or
making arrangements to enable the holiday to continue if customers have already travelled, or
repatriation of customers to the UK or their home country as may be applicable.
Customers' prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on +44870 0137 965. A copy of the policy is available on request.
Kerala Vacations TOPP Certificate
The air holidays and flights shown are ATOL protected by the CAA. Our ATOL number is 9316. ATOL Protection extends primarily to customers who book and pay in the UK.
Kerala Vacations Ltd ATOL Licence
More information is given on the ATOL web site here
Kerala Vacations Ltd also has the following Liability cover
Public Liability £5 million
Products Liability £5 million
Professional Indemnity £1 million
It is a condition of booking with us that you take out our insurance, or another policy offering the same or greater protection. The cost of medical and other treatment overseas can be high, and if you do not have insurance, we will not be able to help you pay those costs.
English
Deutsch
Italiano
Français
