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GOCPVT Booking Conditions
GOC Holidaymaker Plc Ltd BOOKING CONDITIONS
1. If We Change Or Cancel Your Holiday Before You Leave
2. Changes After The Start Of Your Holiday
3. Our Responsibility
4. Surcharges
5. If You Want To Cancel
6. If You Want To Change Your Booking
7. Insurance
8. Special Requests
9. Passports/Visas/Vaccinations
10. If You Have A Problem
Trading Name: KVLTC is the trading name of GOC Holidaymaker Plc Ltd, A Company Incorporated in Kerala India, Number U63040KL2004PTC017132
'We', 'us' or 'our' means GOC Holidaymaker Plc Ltd.
GOC Holidaymaker Plc Ltd BOOKING CONDITIONS
These Conditions apply when you book a holiday with GOC Holidaymaker Plc Ltd.
These BOOKING CONDITIONS, together with the WEBSITE TERMS OF USE, and PRIVACY STATEMENT found at the bottom of this page, form the basis of the contract between us.
We will send you an invoice the day after you have made the booking. You should check this carefully to confirm that it matches what you booked. You must pay a deposit at the time you make your booking and you must pay the rest of your holiday price to us 30 days before you leave. If you do not, we reserve the right to cancel your booking and ask you to pay cancellation charges. The person confirming the booking with us and/or signing the booking form accepts responsibility for paying for all the people on the booking. They are also responsible for keeping everyone in the party informed of the booking details.
1. If We Change Or Cancel Your Holiday Before You Leave
We try to avoid making any changes to your holiday arrangements. However, we may need to make changes as our holidays are planned many months beforehand. If we make any changes before your booking, we will tell you before you finish making the booking. There may be some minor changes made before you leave, and if so we will try to tell you before you leave for your holiday.
Occasionally we may have to make major
changes to your holiday. If this is the case, we will always attempt to
find you an alternative holiday of equivalent or superior quality and
we will pay you compensation according to the table below.
Major
changes may include the following. Please note that these are examples
only and there may be other changes which constitute major changes.
-
We need to reduce your stay in the resort by over 12 hours.
-
We have to change your holiday to a different country or different area of the same country.
If we make a major change, you may accept that change and receive compensation or cancel your holiday and receive a full refund with compensation. The compensation we will pay is shown in the scale below. However, in no case will we pay compensation if the change is due to events listed in the important note below. Please note that the figures quoted are by way of guidance only and may, in appropriate circumstances be increased.
Period of notice we give to you, and compensation for each customer.
More than 56 days - £0
43 to 56 days - £10
29 to 42 days - £20
15 to 28 days - £30
0 to 14 days - £40
Important note
Compensation
arrangements do not apply to major changes caused by circumstances
beyond our control such as war, threat of war, riots, civil strife or
terrorist activity, industrial disputes, natural or nuclear disasters,
fire, airports closures, bad weather conditions and similar events
beyond our control..
2. Changes After The Start Of Your holiday
Very occasionally we have to change your holiday arrangements after you arrive at the destination. If we do this, we will try to place you in accommodation of the same or higher standard in the same or a similar resort. We will pay you compensation according to the scale shown in section 1. You will have the right to cancel your holiday if the alternative offered by us is not acceptable to you for good reason. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available and where appropriate receive compensation. This does not impose an obligation on us to make specific transport arrangements for you if none are available.
We arrange contracts for packages of accommodation and other arrangements through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will pay compensation if those suppliers fail to provide the services they agreed to supply as part of the package originally sold to you provided that this formed part of the package holiday originally sold to you.
We cannot accept liability in the following circumstances.
a If you or any member of your party is at fault.
b
If the failure is the fault of someone else not connected with
providing the services which make up the holiday which we have
confirmed to you.
c Any unusual or unexpected circumstances beyond
our control, which we could not have avoided even if we had used all
care possible.
d Any event which we or the supplier of any service
could not help, expect, or prevent.
We
will offer prompt help to you if you suffer any difficulty while you
are on holiday. If, through no fault of your own you suffer illness,
personal injury or death during the period of your holiday arising out
of an activity which is not part of the holiday arrangement we will
help sort out any claim you may have against anyone else. This may
include providing translation services, communicating with authorities
and others in foreign resorts and recommending foreign lawyers if this
is appropriate. We
cannot accept liability for any payment unless you have told us within
90 days of the incident that you want to make a claim and we have given
our written permission. We may ask you to pay back any payment we have
made if you make a successful claim against the other person or you
have suitable legal indemnity insurance. If our suppliers can exclude
or limit liability under any international convention, we will rely on
that exclusion or limitation. Any compensation we pay for claims
against us, other than compensation for personal injuries, will not be
more than twice the cost of your holiday.
To the
extent any refunds or other payments are due to a group member, these
will be paid to the lead name and it is the lead name's responsibility
to allocate accordingly amongst the group members.
It is our intention to fix the price for your holiday, and have no hidden charges. However, the cost of your travel arrangements can be varied due to changes in: transportation costs and Government action such as increases in VAT or any other Government imposed increases, and adverse exchange rate variations.
We will absorb increases up to 10 %, but will have to charge you if the increase is greater than this. If you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. You will also be entitled, to accept an offer of alternative travel arrangements from us if we are able to do so, with the compensation as set out below.
If you want to cancel your booking after we have accepted it, the person who signed your booking form or paid by credit card must send signed instructions to us (if you are sending this to us by post, we advise that you send this notice to us by recorded delivery as we cannot be responsible for any notices sent to us and not received). We will ask you to pay cancellation charges on the scale shown below. These are in addition to your loss on non-refundable airline tickets which we have notified you about at the time of booking. These charges reflect our estimated loss as a result of dealing with your booking to the point of cancellation and any other losses we may have to pay. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy.
Please note that, on cancellation, any amendment fees which you have paid to date will be lost.
Period before you leave which we receive written notice and amount of cancellation charge shown as a percentage of the total.
More than 56 days - Deposit only
22 to 56 days - 50% (or deposit if greater)
11 to 21 days - 75% (or deposit if greater)
4 to 10 days - 90%
(or deposit if greater)
0 to 3 days - 100%
6. If You Want To Change Your Booking
If you want to change your booking details in any way, we will try to help you, although we cannot guarantee that we will be able to do this. Most flight tickets are non-refundable and cannot be changed. We charge an amendment fee of $30 / £20 / €20 for each person on the booking and for each item you want to change. We will charge no more than $220 £150 €170 for any amendments made on the same day, this cap does not apply to group bookings where we reserve the right to charge further amendment fees, in appropriate circumstances. However, if you change within eight weeks of departure, we may ask you to pay cancellation charges on the scale shown above.
Note that your total holiday price for all persons travelling on your booking is calculated by reference to the number of persons sharing the accommodation, and if your original booking has fulfilled the maximum occupancy requirements for the accommodation a reduction in price will be reflected in your total holiday cost. If the change you request reduces or increases the number of persons travelling on your booking, then we reserve the right to recalculate the total holiday price based on the revised number of persons sharing the accommodation, this recalculation may increase or decrease your total holiday price where appropriate. You may also lose any free child places.
Please note that at the time of booking you must provide the full names and title (Mr, Ms, Mrs, etc) of all passengers travelling as those names appear on the passengers' passports. These names will be detailed on your invoice, and it is your responsibility to check that they are correct.
You may not be allowed to travel on tickets without the correct passport names, and there is always a fee to reissue the tickets in a modified name. If you want to make any changes relating to your transport reservation, we may have to cancel your original reservation and make new arrangements, at your cost.
Return To TopYou should take out personal insurance for such items as personal medical treatment, repatriation, legal costs, personal liability, and personal accidents. The cost of medical and other treatment overseas can be high, and if you do not have insurance, we will not be able to help you pay those costs.
We draw a distinction between special requirements which are items essential to your holiday enjoyment and special requests. If you advise us of a special requirement before you leave, we will do our utmost to honour that special requirement. If we are unable to do so, we will where appropriate compensate you for any failure. Where you make a special request we will pass this on to the supplier but we cannot guarantee anything. If we cannot meet your special request we will not pay any compensation. We will not always be able to tell you before you leave if we cannot meet your request.
Return To Top9. Passports/Visas/Vaccinations
All members of the travelling party must each possess a valid passport and visa. Specifically for India, visas are required for all EU, USA, Canadian, and Australian citizens, including children, and the passport must have 6 months still to run when applying for the visa. Be certain to apply in time. If you need any help with your visa contact us. You must also ensure you have had all applicable vaccinations before you travel. For up to date information please check with your Department of Health and consult your local doctor.
If you fail to obtain the relevant documentation and vaccinations before you travel you will be solely responsible for any costs, loss or damage which you or GOC Holidaymaker Plc Ltd incurs as a result of that failure. GOC Holidaymaker Plc Ltd shall not be liable for any such costs, loss or damage.
Return To TopIf you have a problem when you are on holiday you must report this immediately to our representative who will try to prevent your holiday being spoilt. Unless there is a valid reason why you failed to report your complaint to our representative we will not consider ourselves to be liable for those complaints. If we cannot sort out your problem, you should record it on a Special Report Form during your holiday. If you wish to take your complaint further you should write to us within 28 days of returning home. If you do not do so, this may affect our ability to investigate complaints and may impact on the way that your complaint is dealt with.
There may be occasions where at the time of booking we agree to changes to the contract terms. Other than this, no changes will be allowed in the terms of the contract which includes any statements appearing in the brochure, including descriptions of any hotel or apartments without our specific agreement.
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